FREQUENTLY ASKED QUESTIONS

You’ve Got Questions, We’ve Got Answers

Planning an extended vacation for a large group can seem daunting at first, but we’ve done this so often at PLC Sports Travel that we can anticipate your every question. If you don’t see the answer you’re looking for on this page, contact us and we’ll be happy to help.

Can our team book a tour anytime of the year?
Is there a different price for a player and a parent?
Is it cheaper if we have four in a room?
Can I book a single room?
Can I book my own tickets?
What will we eat?

DOCUMENTATION

All travellers will be required to have a valid passport. If you passport is due to expire 6 months prior to the trip, you will be advised to renew your passport. You may be denied boarding your flight if your passport is due to expire within 6 months.

All personal information provided to PLC Sports Travel (names, addresses, date of birth and gender) must be exactly as it appears on your passport. This information may be required to book air tickets and for hotel rooming lists.

GROUP FLIGHTS

If the group requires flights, PLC Sports Travel will be happy to make the arrangements. PLC Sports Travel works in partnership with Hay’s Travel Service of Barrie, Ontario to book flights. Hay’s Travel is a registered TICO member.

The group flight will be organized from the most convenient airport for the group. Every family member will be responsible for getting to and from the airport on his or her own. PLC Sports Travel recommends all group members arrive at least 3 hour prior to their departure time.

Airlines have different policies regarding baggage and sports equipment. Players will be responsible for paying any extra luggage fee’s for sports bags or additional luggage. This information will be provided to all family members at the time the flights are booked.

The group booking will consist of a block of seats for the group. PLC Sports Travel will do its best to ensure family members sit together, but this may not always be possible. The airlines always have the last say. We cannot accept requests for window or aisle seating.

All ticketing will be done by e-ticketing or by a hard copy of the itinerary. Please note many airlines do not allow for online check in for groups.

PAYMENTS

A payment schedule will be set up for your tour. Information will be provided to all travellers regarding exact dates. Payments will be required to be made by cash, cheque, money order or wire transfer. Credit Cards will not be accepted. All costs are payable in Canadian dollars.

CANCELLATION FEES

Along with the payment schedule a Cancellation Policy will be established.If a person has to cancel the ground portion of the tour, the following charges will apply:

  • Over 61 days prior to departure: a $500.00 service charge will apply.
  • If cancelled between 31 and 60 days a 50% cancellation fee applies.
  • If cancelled 30 days or less prior to the trip, no refund will be issued.